Two simple questions regarding your broken down hard drive, SSD, memory card, USB stick or RAID will allow us to advise you on the probable fault, actions that can be taken immediately to preserve your data, and an initial indicative price, no need for a telephone conversation.
Based on those faults we find most frequently. The information you provide remains in your web browser and we only communicate with you should you wish to contact us.
Prices are determined by the type of equipment that has failed, not by the quantity of data you have lost. Each job begins with a complimentary diagnostic and includes a written quotation; in most cases you only pay if we recover your data.
All prices exclude VAT. Multi-disk RAID arrays, RAID rebuilds, etc., may incur a higher quotation, but this will always be provided in writing after the free diagnostic has been completed prior to commencing any work.
Complete two quick questions so we can inform you of the probable cause of your failure, immediate safety precautions, and an instantaneous indication of cost.
Bring it to our Bristol premises, or post your item to us (fully insured) using the printable shipping form. We will perform a complimentary diagnostic and issue a full written quotation for the agreed works.
Following acceptance of the written quotation we undertake the data recovery process and deliver your recovered data back to you on either a new external drive or through a secure downloadable cloud service. In most cases you only pay if we recover your data.
Yes, this is a totally free, no-signup service, with no payment details. This service operates within your web browser; therefore, we will only contact you if you opt-in to do so. Additionally, the in-house diagnostics on your own hardware are free as well.
The tool provides a preliminary estimate of the cost (based on the type of device) that accounts for the vast majority of all recoveries. There may be instances where additional fees apply (e.g., a physically damaged memory card requiring repair at the “chip” level or a complex RAID restore). Regardless, we provide each customer with a written quote confirming their recovery costs prior to beginning any work.
On most jobs, if we cannot recover your data then you do not have to pay the recovery charge. Each written quote outlines what is applicable to your specific case. Therefore, customers should never experience a surprise.
To send in your media for recovery simply pack it in a secure manner and bring it by our Bristol offices during business hours (Monday to Friday, 9am to 5:30pm), or post it to us fully insured. Download and print the shipping form above, complete the required fields with your information and include the completed shipping form, your name, address, telephone number, and email address to allow us to book it in.
Switch off power to the device right now and DO NOT turn it back on. Virtually all clicking or grinding sounds occur due to a mechanical failure of either the heads or motors and each minute it remains turned on increases the risk of causing further damage. Use the diagnostic tool linked above for more customised instructions or call 0117 332 1137 right away.
Yes. Every recovery project is treated as confidential and is performed in-house. We can also sign a non-disclosure agreement (“NDA”) for highly sensitive projects or commercial projects upon request.
Tell us what you have lost and we will get back to you, usually within 30 minutes during the day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
Drop-off your device in person or ship it in using the shipping form and we will provide you with a detailed quote including all associated charges after completing the complimentary diagnostic. If you prefer to speak with someone first, please feel free to give us a call.