Every second counts when your server, RAID array or NAS fails. Our in-house team will recover your critical business data quickly (RAID, SAN, virtual and physical servers, VMs and databases) with your dedicated contact person, full NDAs and invoicing as standard; and your critical business data will never leave the UK. We use the same data recovery specialist bench for all of our commercial work: no outsourcing; no courier to another country.
Our engineers recover RAID, NAS, SAN, servers, VMs and databases. Priority on high business-critical jobs, single point of contact, full NDAs and invoiced as standard.
From one failed server to multi-disk arrays and/or virtualised environments, all recovered in-house and never outsourced.
All levels (0, 1, 5, 6, 10, 50) of RAID on SATA/SAS/SCSI disks even with multiple failing disks.
Synology / QNAP / WD etc, on file system types including Btrfs / ext4 / ZFS / SHR.
Storage area networks and enterprise volumes reconstructed from imaged members of each.
Windows/Linux servers plus VMware/Hyper-V virtual machines.
The three areas (SQL Server, Oracle & Exchange) are restored/recovered rather than merely copied.
Where possible we have also been able to recover from servers/ransomware-encrypted volumes.
Dedicated pages: RAID · NAS · SAN · Servers · Virtual machines · Databases · Ransomware.
In terms of downtime being very costly our approach to business-critical jobs is different as soon as you contact us for assistance.
As opposed to dealing with a call centre/using a script, you will be dealing directly with the engineer handling your job.
Business-critical jobs are given priority over other jobs, we provide a realistic estimated completion timeframe from the outset.
We undertake an initial diagnostic at no cost to yourself, followed by a fixed-price written quotation prior to commencing any further, chargeable work.
This applies to most jobs undertaken by us; physical and forensic-type work requires a 50% deposit towards parts and bench-time costs.
Your business data will be dealt with to standards which can withstand scrutiny: in-house within the UK, confidential.
For more about how we manage your data: Data security & confidentiality.
As a business client working with us, we have made it as easy as possible to do business together. For example, we can bill your organisation directly; accept purchase orders, etc. In addition, we offer a 30 day payment term to established accounts. For physical, DVR, and/or forensic recoveries, we require a 50% deposit towards replacement parts and bench time; the remaining balance will be invoiced upon successful recovery. Any costs associated with the recovery process will be clearly outlined in writing prior to starting the process so that you know exactly how much you will owe when receiving an invoice.
We provide data recovery services to organisations regardless of their size or industry type. Whether you are subject to intense regulatory oversight, or simply want to keep your employees’ personal information private, we maintain confidentiality and keep all work in house and in the UK while providing you with NDAs and the required documentation of the chain of custody in accordance with your needs.
A straightforward, secure method of moving through the failure to verified return process.
If something happens to your computer equipment contact us via phone or email so we may assist you in determining the best course of action.
Send the drives via insured delivery (post) and/or physically bring them into us; we will then identify the problem and tell you which data is retrievable.
A set, written quote will be provided that outlines all costs and estimated timescale prior to commencing any chargeable work.
In-house recovery, verification and delivery of your recovered data back to you via new encrypted media or secure file download.
Send us your device for a no-obligation free diagnostic and let us know what went wrong. One of our engineers will inspect it and confirm your exact quote in writing prior to doing any work.
To get started with recovering your data, first get your device to us. Wrap it securely, write your contact details on a slip of paper inside the package, include a brief description of what happened and post it to us. After running a complimentary diagnostic we will write to you confirming the exact price prior to starting work.
Do you want to post the device to us? We highly recommend using a trackable postal service with insurance. Would you prefer to deliver it yourself? That’s fine too. Our office hours for accepting deliveries are Monday to Friday, 9am to 5:30pm. Please make sure to wrap the device as described previously.
Need some additional information regarding our data recovery services? Fill out the form and provide further detail about your problem and one of our engineers will review it and offer you a personalised quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The answers to the questions that are asked the most.
Yes. Jobs that are critical to your business operations are given priority. We will give you a realistic estimate of when you may expect completion. Although we are open Monday to Friday, 9am to 5:30pm (we’re not a 24/7 operation), if your needs are critical enough to be considered “urgent”, we will move you to the top of the queue.
Yes. We can invoice your business and accept purchase orders; we also offer 30-day terms for established accounts. For all physical, DVR & forensic recoveries a 50% deposit is required towards parts & bench time. Once the data has been successfully recovered the remaining balance will be due.
Absolutely. As well as being registered with the Information Commissioner’s Office (ICO) and compliant with GDPR, we operate under an NDA by default for all business clients, and without additional cost. Furthermore, we can provide a fully documented chain of custody. Your data remains in the UK throughout our entire process which is completed in house.
You should remove all drives from their enclosures (or case), label each drive with its proper bay or slot number, and send us only the disks. We will image each disk as read-only to prevent anything from being written to your original data. Afterwards we will build the virtual array from the imaged disks.
No. We do not have an on-site recovery/collection service. All recoveries take place at our premises for security & optimal chance of success. Drives may be dropped off by prior arrangement, or sent via a fully insured tracked service.
This will depend upon the system type: RAID & NAS systems and databases start from £500; virtual machines start from £800; SAN systems start from £1,250; plus VAT on all services; a free diagnostic & written quote is provided on ALL services prior to any work being undertaken. In most cases you only pay if we recover your data.
Contact us for a FREE diagnostic & written quote. All data remains in-house in the UK & confidential. Priority is given to business critical jobs.