There are few types of information as sensitive as those regarding a patient’s treatment. Losing access to this information may cause an entire practice to come to a complete standstill. We operate from Bristol; therefore, we deliver healthcare data recovery services for practices, clinics and care providers in Bristol and throughout the UK, all performed by our own engineers who understand the sensitivity of health information and the need for confidentiality in relation to your patients’ data which will never leave the United Kingdom.
Our engineers recover practice servers, clinical databases and storage systems, confidentially, complying with GDPR, and will always remain in the UK.
Whether it be the recovery of a practice’s patient database or a clinic’s image archive, we perform all data recoveries in house, discreetly.
Local servers and databases that support patient management and clinical record systems.
Patient files, letters, scans and documents that have been lost due to failure of drives, servers and/or NAS units.
Images/scans/clinical data stored on practice server(s), NAS drive(s) or external drive(s).
Records and systems for care homes, dental practices, pharmacies and private clinics.
Clinical databases (such as SQL Server): not just backed up but restored and recovered.
Archived patient data and backup drives that are now unreadable.
Related: Databases · Servers · NAS · Data security.
Health data represents special category data under the UK GDPR; therefore, this type of data is treated as such.
For more about how we manage your data: Data security & confidentiality.
When recovering health data, “where” it goes really does matter. Some data recovery companies ship drives containing health data off to laboratories in foreign countries; we do not. Each and every one of our healthcare related recoveries is performed by our own engineers in the UK; therefore, your patients’ data has never been sent outside the UK or to a third party. This means your data remains fully within UK jurisdiction, and maintains clarity around your own compliance obligations with respect to the GDPR. We also maintain a chain of custody document which outlines all of the steps taken throughout the entire recovery process and can provide you with a copy of this document for your records.
Your drive remains securely protected throughout its journey from point of failure through verified, discreet delivery back to you.
Simply contact us by phone/email regarding your situation, and we will assist you in determining the best course of action.
Simply drop off the device at an agreed-upon time or post it to us in an insured package, we’ll determine what’s recoverable.
Before commencing any chargeable work, you will receive a fixed written quote, along with an estimated time frame for completion of the project.
In-house recovery, verification and delivery of your recovered data back to you via new encrypted media or secure file download.
There are many other sectors we work with such as: Legal · Finance · University & research · Business & enterprise.
Send us your device for a no-obligation free diagnostic and let us know what went wrong. One of our engineers will inspect it and confirm your exact quote in writing prior to doing any work.
To get started with recovering your data, first get your device to us. Wrap it securely, write your contact details on a slip of paper inside the package, include a brief description of what happened and post it to us. After running a complimentary diagnostic we will write to you confirming the exact price prior to starting work.
Do you want to post the device to us? We highly recommend using a trackable postal service with insurance. Would you prefer to deliver it yourself? That’s fine too. Our office hours for accepting deliveries are Monday to Friday, 9am to 5:30pm. Please make sure to wrap the device as described previously.
Need some additional information regarding our data recovery services? Fill out the form and provide further detail about your problem and one of our engineers will review it and offer you a personalised quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The answers to the questions that are asked the most.
Yes. The UK GDPR defines health data as special category data. As such, we treat all such data received from clients as such, only allowing access to this type of data by our internal staff (our engineers); further, upon request, all communication related to this type of data may be covered by a non-disclosure agreement (NDA) to protect client confidentiality. Furthermore, we store all such data exclusively within the United Kingdom.
No. All healthcare-related recoveries are performed by our staff here in the United Kingdom. As such, your data will never leave the UK nor will it ever be forwarded to another country or a third party laboratory. This ensures that your data remains under the jurisdiction of the UK.
Yes. We maintain registration with the Information Commissioner’s Office (ICO) and comply with both the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR) regarding special category data, including health data. Further, if required, we can also produce a documented chain of custody regarding your data.
Yes, usually. In addition to recovering files from failed servers and/or hard drives, we can also recover and repair clinical database systems utilising SQL Server and other clinical database systems. In fact, we rebuild data rather than simply copy files.
No. We do not offer on-site recovery services or physically collect items from clients. If you would like to have your media recovered, you can either arrange an appointment to drop-off your items at our location or you can post them to us via a traceable delivery service that insures against loss/damage during shipping. For a NAS or server, take the drives out and send the disks only.
The price will depend upon the type of device (single drive) which can cost £300; RAID / NAS systems which can be priced from £500; database recovery from £500, again excluding VAT with a complimentary diagnostic and a written quote provided prior to any repair work undertaken. In most cases you only pay if we recover your data.
Yes we operate within Bristol and provide patient/clinical data recovery services to practices/clinics/care providers throughout Bristol and the UK. Devices may either be dropped off at our office location in Bristol (by appointment), or sent via insured post and the patients’ data will always remain in the UK.
A complimentary diagnostic and written quotation, again processed in house, complies with GDPR regulations, and will always remain in the UK.