Free, written assessment, followed by a fixed quote prior to beginning work, and in most cases you only pay if we recover your data. Below is an explanation of what each physical device costs to recover, how our pricing works, and the common questions we receive.
You are provided with a written confirmation of price after completing the complimentary diagnostic, prior to beginning work on your case.
No estimate via phone call and no work will be performed without your approval. Each recovery is done using the same four-step process.
Send your hard-drive or physically drop off your hard-drive; we will inspect it at no cost to you, typically within 48 hours: what has failed, what data may possibly be recovered, and how much it will cost to recover the data.
You will receive a detailed, fixed priced letter explaining how much it will cost before any chargeable activities occur. Work does not begin unless you approve of it.
In most cases, if we cannot recover your data you do not have to pay the recovery fee. There is no risk involved with allowing us to inspect/attempt to recover your data.
Due to the nature of physical repair work at the level of individual drives (i.e., matching replacement parts and the required amount of bench time), these types of repairs require a 50% payment up front, the remaining balance due upon successful completion.
Initial prices based on job types (excluding VAT). Your price will be provided in writing after completing the complimentary diagnostic process.
What we can recover from each device type and what price point we start from. Click-through for complete details as well as device-specific FAQs.
| Device | From | |
|---|---|---|
| Hard Drive | £300 | details → |
| SSD & NVMe | £300 | details → |
| USB Stick | £250 | details → |
| Memory Card | £250 | details → |
| External HDD | £300 | details → |
| Mac & MacBook | £300 | details → |
| Laptop & PC | £300 | details → |
| RAID Array | from £500 | details → |
| NAS | from £500 | details → |
| Server | from £500 | details → |
| Virtual Machine | from £800 | details → |
| Database | from £500 | details → |
| SAN | from £1,250 | details → |
| CCTV / DVR / NVR | £400 | details → |
These are the top questions we receive. If you have questions regarding a particular device, please refer to the device-specific FAQ section of the device’s page within the table above.
Each job begins with a complimentary diagnostic report (usually provided within 48 hours). We will provide you with a complimentary fixed priced written quote once the diagnostic has been completed. No charges will be incurred unless you agree to proceed. Our typical starting points are: memory cards & USB sticks £250 + VAT; single drives (hard disk, solid state drive, laptops/Macs) £300 + VAT; multi-disk RAID systems/NAS systems from £500 + VAT; SAN/enterprise storage from £1,250 + VAT.
All listed prices are exclusive of Value Added Tax (VAT). We add VAT to your quote, prior to your agreeing to proceed with our services, at the standard applicable UK VAT rate.
In most cases, if we cannot recover your data you will not incur a recovery fee. However there are some exceptions, these include: physical drive/card repairs (such as head swaps, motor or platter work, circuit board rebuilds); DVR work; and forensic work.
In addition to using matched replacement parts, physical drive-level work (i.e., head swap replacements, motor/platter work, PCB rebuilds) also require a large amount of skilled technician “bench” time. Additionally, DVR and forensic recovery work requires a great deal of specialised time. Therefore, we charge a 50% up front payment to purchase necessary parts and pay for technician’s labour (bench time); the remaining balance will only be charged when we successfully recover customer data.
Typically the free diagnostic will be returned to you within 48 hours. For straightforward logical recoveries, this can be as quick as just a few days. In contrast, repairs that require parts, and rebuilding a RAID or NAS array will likely take longer depending on both the complexity of the repair and availability of parts. With your quotation, you’ll receive an estimated time frame to expect. If you have a deadline then we also offer a priority service option.
You may either drop it off personally at our Bristol office located in Castlemead, BS1 3AG which operates Monday to Friday, 9am to 5:30pm. Alternatively, you may send it via post, fully insured. Unfortunately, we do not operate a collection service, therefore, there are only two options available to you.
Only the drives. Remove all drives from the NAS unit. Label each drive with its bay number (i.e., Drive 1, Drive 2 etc.). This is important because the drives must be rebuilt in their bay order. You should not send the NAS housing nor the RAID controller.
No. Although we specialise in drives, RAID and NAS systems, servers, SAN, virtual machines and databases we do not accept mobile phones or tablets.
All the major ones. We deal with most types of drives including Seagate, Western Digital, Toshiba and Samsung. We also support most NAS boxes including Synology, QNAP, WD and Netgear. On the server side, we support Dell, HP, IBM and Lenovo. Finally, on the business side we support VMware, Hyper-V, SQL Server, MySQL, PostgreSQL and Exchange.
No. If a drive has failed physically (for example it’s clicking or stopped spinning or simply disappeared), running recovery software will keep it powered on and will generally make the failure worse. Send it to us switched off and intact.
Yes, provided you can provide the password or recovery key. We will recover the encrypted volume and use your supplied password or recovery key to decrypt the data; without access to your key, we can attempt forensic decryption however there is no guarantee that this will succeed.
Every single recovery is carried out by our own team of engineers. Once your drives arrive here they remain under our control until we ship them back to you. Your data is kept strictly confidential once it reaches us and remains so throughout the entire process.
Begin with a free written diagnostic and we will clearly identify what is recoverable and at what cost, so you have all the time you need to decide whether you would like us to proceed with the recovery of your data. Drop your device off in Bristol during our working hours, or post it to us fully insured.