An SSD will still hold your data even when it goes missing off your desktop computer, laptop or Macintosh because this data remains stored in the flash memory of the SSD. Our engineers have expertise to fix faulty SSD firmware or recover a failed SSD at chip level. All repairs and recoveries are done in house.
When you continue to plug in and unplug an SSD which is currently offline after losing contact with your desktop computer, laptop or Macintosh, then a recoverable controller or firmware failure could become a worse problem. Do not run any repair or formatting utilities against an SSD which has lost connection with your machine. Do not try to do a firmware update, as this may overwrite the exact mapping information we need to help restore your SSD back online. Disconnect the SSD and give us a call.
The reason an SSD will go missing on your desktop computer, laptop or Macintosh is due to electronics; there are no moving parts within an SSD to lose touch. We find that a majority of failures are related to electronic faults, and therefore we can also recover them.
Data recovery services for solid-state drives are available for all major manufacturers. As long as data was stored using NAND flash, there is a high likelihood that we can assist you.
2.5" SATA · M.2 SATA and NVMe · mSATA and PCIe · internal, external and portable · from early SATA SSDs to the latest high-capacity NVMe drives.
SSD recovery is performed at the controller, firmware and chip level. After identifying the root failure point we either fix/bypass the issue and rebuild your original data from the flash memory; this process is done in the correct sequence (to prevent corruption).
Send us your SSD by post or drop it by our location. In most cases, we are able to identify what type of problem occurred (controller, firmware, NAND, connection) and provide you with a written quote, which we generally do within 48 hours.
Prior to performing any testing, we isolate the issue away from the cable and the port. Additionally, on external/portable SSDs, we bypass the USB bridge so that we can test the bare drive directly.
Wherever possible, we utilise specialised tools to gain access to the SSD safely; once we have access to the controller we perform firmware repairs/mapping table corrections.
Where the controller fails, we extract the NAND flash memory chips and use specialised NAND equipment to read those individual chips.
We reverse the controller’s wear levelling, error correction and scrambling to rebuild your files from raw flash.
We take all of your data out, verify it against a file listing, and send it back to you on new storage.
Your data will be backed-up onto an external hard drive, and shipped back to you, or you will be able to access your restored data via our free download service for up to 75 GB.
We do in house recovery of failed solid state drives (SSDs) at the controller/firmware/chip level; we either fix the firmware, or we pull the NAND and reconstruct your files from the raw flash.
Tell us about your SSD and we will get back to you, usually within 30 minutes during the day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
There are no hidden costs and/or pressures, simply a complimentary examination and a detailed written quotation prior to commencing any repair.
Some recent examples of our SSD recovery work that was done in-house. The names are blacked out and the results were verified.
The controller failed and would not boot. We pulled off the NAND chips and reconstructed the data from the raw flash, and were able to recover most of the volume.
The system experienced a sudden loss of power which damaged the translation tables. We fixed the firmware at the controller level and built a new translator and were able to recover everything.
The internal controller had failed. We did a chip-level recovery and reconstructed the files from the flash.
All reviews posted on this website are based upon real customer responses; none have been created by us.
No invented reviews here — every testimonial we publish is genuine. Ask us to arrange a reference for a job like yours on 0117 332 1137.
Send us your device for a no-obligation free diagnostic and let us know what went wrong. One of our engineers will inspect it and confirm your exact quote in writing prior to doing any work.
To get started with recovering your data, first get your device to us. Wrap it securely, write your contact details on a slip of paper inside the package, include a brief description of what happened and post it to us. After running a complimentary diagnostic we will write to you confirming the exact price prior to starting work.
Do you want to post the device to us? We highly recommend using a trackable postal service with insurance. Would you prefer to deliver it yourself? That’s fine too. Our office hours for accepting deliveries are Monday to Friday, 9am to 5:30pm. Please make sure to wrap the device as described previously.
Need some additional information regarding our data recovery services? Fill out the form and provide further detail about your problem and one of our engineers will review it and offer you a personalised quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
What do people ask us most when they have problems with their solid state drives (SSDs) being non-detected or unrecognised by the operating system?
If an SSD goes missing or cannot be accessed there’s usually a problem with the controller chip(s) or firmware; these manage how the SSD accesses the actual storage memory chips. Even though the firmware might be lost (and thus the SSD can’t be seen), the data stored on the actual memory chips is likely intact. So, even if a drive does not appear anywhere it could often be recovered.
Most of the time. SSD recovery is a bit more technical than recovering a hard disk drive. We normally attempt to repair the firmware for your SSD and read the flash chips directly for a complete failure of the controller, reconstructing your data from the raw memory.
Usually not. If the SSD loses power suddenly, it can lose its mapping tables and therefore won’t appear. But your data is likely still safe on the flash memory chips. We can repair the firmware and build up your mapping tables again to allow your SSD to function properly again.
If your SSD’s controller fails completely, we’ll take-out the NAND flash memory chips and run them through our specialised chip reading equipment. Then we’ll rebuild your data from the raw memory on each individual chip. This is probably one of the most complex types of recoveries that we perform.
Yes. Some SSD manufacturers will use a feature called TRIM to permanently delete files on your SSD after deletion. Also, some newer models of SSDs now use hardware encryption to protect against unauthorised access. These additional features make chip-level recovery difficult and sometimes impossible. At the diagnostic phase we will clearly let you know whether your data is recoverable or not based on what is possible given your situation.
Occasionally, issues are caused by failures in the enclosure or USB bridge rather than actually failing within the SSD itself. We test the SSD directly to determine if it’s truly failed or if it’s a fault in the external housing/bridge. And if the SSD has indeed failed we will recover it using either controller or chip level methods.
Our standard price is £300 + VAT. Additionally, we provide a free written diagnostic prior to doing any type of recovery. In most cases you only pay if we recover your data; however, if a complex chip-off recovery job needs to be done we may charge more for that particular service. Prior to starting any work, you will always get a quote in writing from us to ensure you understand what costs you’re going to incur.
Once approved, most of our SSD recoveries will be done within 3 to 4 working days with chip-off rebuilds sometimes taking longer. Generally, the first diagnostics takes up to 48 hours to complete.
We support every major SSD manufacturer (Samsung, Crucial, SanDisk, Western Digital, Kingston, Corsair, Seagate, ADATA, Intel, Micron, SK Hynix, Sabrent, PNY, Transcend, Kioxia, Lexar, Team Group, Silicon Power, Patriot & OWC) in each format type (2.5-inch SATA/M.2 SATA/NVMe/mSATA/external/portable).
The item may be delivered to our office in Bristol (Monday to Friday, 9am to 5:30pm) where you will receive a complimentary diagnosis and a written quote prior to the initiation of any repairs, or sent by post insured. When sending by post please ensure that the device is well packaged, sealed, and includes all contact information for yourself within the packaging (name, address, telephone number and email address). This allows us to book the unit in for repair when we receive it.
Two levels same family. If an SSD shows up in Disk Management or Disk Utility but cannot show up in Explorer or Finder then the problem is likely a drive-letter / file system / initialisation problem which is fixable, with care. If an SSD doesn’t appear in the BIOS, that means there’s been a controller level failure; this is what this page addresses: the computer can’t enumerate the drive at all and therefore has no path to the data except by doing firmware work on the bench and reading chips.
No cost written diagnostic. In most cases you only pay if we recover your data. Controller/firmware/chip level recovery is performed in house. Begin your recovery now.