The steps that you take to receive your recovered files after receiving an initial quote will be transparent and include a fixed written cost prior to commencing work, and in most cases you only pay if we recover your data. Below is a complete list of these steps in order. This is one thing that differentiates a data recovery specialist from a repair service who has purchased a licence for their own software.
We will let you know how much it costs to perform the recovery service prior to starting the service. We will also let you know that in the majority of cases you do not have to pay us unless we can recover your lost data.
How we go about providing this service: from the time you request a quote until your files are returned to you.
First use our online quotation system. Enter your device information into the quotation system as well as information regarding what has failed. The quotation system will then give you a rough idea (instant) of the estimated cost of recovering your data. There is no wait or obligation associated with using this service. This is the fastest way to determine approximately where you are at before sending your equipment out.
You have two options to give us the device. Either come into us personally at our Bristol premises, or post it to us fully insured. We do not offer a collection service. Make sure that when you pack the device, it will remain stationary while in transit. If you are sending a RAID or NAS, remove all the hard disk drives from the unit and label each one in the same bay order as they were originally in. It is not necessary to include the external case or the controller.
Once we receive the drive our engineers will inspect it and determine exactly which component has failed and what data can be recovered. This information will then enable us to provide you with a fixed, written quotation (your personal quote) for the work involved in recovering your data. This normally takes less than 48 hours. No charges will be made by us until you agree to proceed with the recovery and in most cases you only pay if we recover your data.
Once you have approved the quote for recovering your lost data, then we begin the process of getting your data back. First, this involves creating an image of the original hard disk (or other storage device) and fixing any physical problems with the disk itself. Then, we will rebuild the file system(s), or array(s) of disks, based upon what was originally there. All of this is done completely in-house. In fact, when we recover data, we do everything ourselves. The only people who touch your drive or look at your data are our employees.
We send your recovered files directly back to you either by shipping them back to you via a new piece of media, or by using our secure download service where you can access your files immediately. In most cases you only pay if we recover your data.
The following does not change regardless of the type of storage medium used, nor the problem with the storage medium.
You will always receive a written quotation before any of the work we do that will be charged to you. We use quotations instead of estimates that can grow as time goes by so you will never find any unexpected charges when you receive your bill.
All diagnostics and recovery services are performed by our own personnel.
Your data remains private throughout its entire journey. From when it arrives with us to when it leaves our facility and returns to you, your data will be treated by only our own engineers.
On most recoveries, if we can’t recover your data, you won’t pay the recovery fee. There are some specialist jobs where we need a deposit that will always be agreed upon with you first.
You’ll get an instant estimate online or call and talk through what you want to do with us before we even start; regardless of how you go about it, you’ll have a clear price before anything happens.