Does your Mac no longer boot up? Are you experiencing a flashing question mark folder on screen? Have some important files disappeared due to one of your hard drives failing? We recover lost files from Mac products: MacBook, MacBook Air, iMac, Mac mini, Mac Pro. Any format is ok (whether that be APFS, FileVault, Fusion Drive), as long as the hard drive still reads, we will image it and recover your lost files with an honest answer either way.
If your Mac won’t boot up, shows a question-mark folder when starting up or Disk Utility tells you to erase/repair the drive, stop! Re-installing macOS may wipe out your existing files; erasing the disk and running First Aid on the disk may also overwrite the files we need to recover. Don’t reset your Mac. If your Mac has a soldered-on hard drive and hangs, do not continue to try and force it to restart. Immediately shut down your Mac and call us for assistance. If you have your FileVault recovery key keep it safe.
Most often, we recover data from the types of failures listed below such as startup issues, logical failures, hardware failure, and encrypted failures which occur in Macs and MacBooks (failed startup, failed Fusion Drive).
We are able to recover data from most Macintosh computers and laptops. These include, but are not limited to, MacBook, iMac, Mac mini and Mac Pro models powered by Intel processors. Since 2023 we no longer recover data from newer T2 or Apple silicon models, where the storage is soldered. The Mac computer or laptop you are using will determine what can be attempted or recovered. Regardless of why your Mac has stopped working, either through user error or because of hardware failure, we will always provide you with a clear picture of what options exist.
MacBook Pro, MacBook Air, iMac, Mac mini and Mac Pro (Intel models without a T2 chip) · APFS and HFS+ · Fusion Drives, FileVault and Time Machine. We stopped recovering soldered, T2 and Apple Silicon (M1 to M4) storage in 2023.
Data recovery for Macs begins once we ensure that we have successfully accessed the affected drive. Where the drive is removable, we remove it from the system and create an exact copy. Subsequent steps include rebuilding your APFS or HFS+ formatted volume and ultimately retrieving your lost files.
What was your Mac computer model? How old is it? What happened to your Mac (it won’t start up? You lost some important documents? It got wet)? We will send you a written quote and a diagnosis usually within 48 hours and provide you with our honest opinion about what is feasible for us to do.
Our technicians will make a read-only clone of the bad drive using specialised equipment so the original drive will never be written to and so even if the drive is failing our technician can read it gently.
If you have FileVault enabled, we will unlock the volume for you once we have either your password or recovery key. Then, we will recreate the APFS or HFS+ structure or the Fusion Drive from the clone made in step two.
Once the structural elements are rebuilt, we will recover all of your files and folders intact as they were originally. And when there has been damage to the structural elements, we will manually extract documents, photographs and video directly from the raw data.
The recovered files/folders will also be tested by us to verify that they are accessible and that their folder structures are whole before being sent back to you.
We will either ship your recovered data back to you on a new drive or provide you access to download your recovered data free via an internet connection for up to 75 GB.
We do MacBooks, iMacs, Mac minis, and Mac Pros (Intel models with a removable drive), rebuilding APFS, HFS+, & Fusion Drives, reading storage whenever possible.
Tell us what happened and we will get back to you, usually within one working day.
We will be in touch shortly. For anything urgent, call 0117 332 1137.
Flat rate pricing (one time) per each Mac/drive. Each diagnostic is free. We provide a written quote prior to beginning any services.
Examples of previous successful Mac and MacBook recoveries from dead or non-booting systems and damaged or failed drives, Fusion Drives, as well as water damage. All owner names have been redacted to protect their privacy; however, the rest of the information provided is accurate.
The file system on this SSD had failed and therefore would not allow us access. We were able to image the SSD as it was removable, unlock FileVault using the owner’s encryption key and then recover everything that was lost.
One side (the HDD) of the Fusion Drive had completely failed. Both sides were imaged individually. Since they each contained different portions of the original Fusion Drive volume we were able to rebuild the entire original volume. Thus, we could recover all data originally stored on the device.
Although the logic board was severely damaged, the SSD remained removable and was still functional. Therefore, we were able to pull it out, image it and ultimately recover all data.
Due to head failure, we replaced the heads, imaged the drive and recovered their family photos and important documents.
Because nothing had been written over the lost files/data we were able to image the drive. Then, we used carving techniques to recover the documents/photos in entirety.
This drive was otherwise healthy and easily read. We simply imaged it and recovered the deleted folders immediately.
True client testimonials from our two-decade archive.
Our iMac crashed, the only data we needed on iMac was our Baby’s photos. We took iMac to the Apple store in Cabot Circus but they could not do anything. We searched online and came across yourselves. Service was honest, helpful and you delivered what you said you could deliver which was all my photos, Thanks You.
Send us your device for a no-obligation free diagnostic and let us know what went wrong. One of our engineers will inspect it and confirm your exact quote in writing prior to doing any work.
To get started with recovering your data, first get your device to us. Wrap it securely, write your contact details on a slip of paper inside the package, include a brief description of what happened and post it to us. After running a complimentary diagnostic we will write to you confirming the exact price prior to starting work.
Do you want to post the device to us? We highly recommend using a trackable postal service with insurance. Would you prefer to deliver it yourself? That’s fine too. Our office hours for accepting deliveries are Monday to Friday, 9am to 5:30pm. Please make sure to wrap the device as described previously.
Need some additional information regarding our data recovery services? Fill out the form and provide further detail about your problem and one of our engineers will review it and offer you a personalised quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The things people ask us most about when attempting to recover a Mac or MacBook.
Generally, yes, provided the drive itself is accessible. If a Mac will not boot up, is stuck at the Apple logo, or shows a question mark folder, then generally this means the drive is corrupted or failing, which is unlikely to mean loss of data. When a drive is removable, we will image your drive and recover your files.
No. Soldered SSD, T2 and Apple Silicon (M1 to M4) drives have such poor success rates for recovery, that we stopped offering those types of recoveries in 2023.
Typically. Most times when a disk will not mount, or when macOS describes the disk as “unreadable”, the problem lies with the APFS/HFS+ filesystem on the disk rather than lost data. In this case, we will image the disk read-only and reconstruct the filesystem so that your files may be recovered. Do NOT allow Disk Utility to either delete or repair the disk prior to contacting us.
Probably not, if you act quickly enough. On a working Mac hard drive, files that have been sent to the Trash usually remain on the disk until they are overwritten. Please do not save anything further onto your Mac. Contact us ASAP; the sooner we image your Mac hard drive the greater our chances of recovering everything.
The fixed price for recovering one Mac hard drive is £300 + VAT. There is no charge for diagnostics, however, you will receive a written quote before proceeding. If the drive is failing or has some other hardware issue, we require a 50% payment to begin work; therefore, in most cases you only pay if we recover your data.
Generally. We will take a 50% deposit when recovering failed drives/hardware; therefore, you are only required to pay the final balance if we recover your data. If your Mac has soldered storage, which we no longer recover, then there is NO FURTHER CHARGE BEYOND YOUR FREE DIAGNOSTIC.
Most Macs & MacBooks (i.e., MacBook Pro, MacBook Air, iMac, Mac mini, Mac Pro with an Intel processor and a removable drive) dating back as far as the old SATA & Fusion Drive models. Since 2023 we no longer recover soldered, T2 or Apple Silicon models. The choice of recovery methodology will depend upon the year of the device and what was wrong with the device.
Yes. If you know your login password or FileVault recovery key and the data on the drive can still be read then we can simply decrypt the volume using your key and recover the lost files. Without knowing the login password or FileVault recovery key you will require a decryption service. Contact us for further information regarding this service.
Just turn it off. Do not attempt to charge it or switch it on. And do not put it into rice. Older MacBooks generally had removable drives which were usually intact after being removed, therefore we may be able to recover your files. Newer, non-removable models are not recovered by us.
Recovering the majority of failed devices (e.g. deleted files from a Mac, a corrupted disk volume which won’t boot but has a readable drive) can normally be achieved within 2 to 3 working days. Devices which fail because of failing hard disks (or other hardware failure) and Fusion Drives often require more time, typically 3 to 4 working days. In general, our free diagnostics should be completed within 48 hours.
You can either deliver your hard drive to our Bristol office Monday to Friday, 9am to 5:30pm, or you can post it to us; please make sure you get it insured in case something goes wrong in transit. Please include your name, home address, telephone number & email, and also include your FileVault recovery key if your Mac is currently encrypted; this allows us to book in your job and give you a quotation prior to commencing the actual work.
Free diagnostic, a fixed price of £300 + VAT per Mac and in most cases you only pay if we recover your data, with an honest answer either way; start your recovery today by recovering your lost data from MacBook, iMac, Mac mini and Mac Pro.