If your case-file server crashes or if one of your key drives fail during a major matter, it is imperative that the data is recovered as soon as possible but also in a manner that preserves privilege and can be submitted into court. We operate from offices in Bristol, and provide confidential data recovery services for solicitors and law firms throughout the UK: all in-house under an NDA agreement, with a recorded chain of custody and using forensic methods. The client’s data will never leave the United Kingdom.
Data recovery of case-file servers, fee-earners’ laptops and drives by our in-house engineering team, under NDA, with a documented chain of custody and court admissible method where applicable and evidence is present.
From a chambers file server to a partner’s crashed laptop, recovered in-house and maintained at a privileged status.
Practice management system files, document store and matter archive on failed RAID arrays and servers.
Data recovery of a machine that has crashed but contained privileged documents, emails and draft documents still stored on the drive.
Deleted email, document and file recovery including for disclosure and e-discovery purposes.
Court admissible recovery with documentation and record keeping of chain of custody for litigation and investigations purposes.
With appropriate keys and/or credentials, this includes recovered BitLocker and encrypted volume data.
Unreadable old backups and archived matters on external devices and storage systems.
Related: Forensic recovery · Servers · RAID · Encrypted drives.
Legal client data is treated at all times according to legal standards protecting legal professional privilege.
For more about how we manage your data: Data security & confidentiality.
It is equally important to manage data that could be considered as evidence when recovering the same as obtaining the data. Each device received by us for recovery purposes is documented throughout the recovery process including upon receipt, while being processed, and upon return. Drives are imaged read only; therefore the original device will remain unaltered. Our forensic processes allow us to create a defensible recovery which can be provided in support of documentation as needed to include courts, opposing counsel, or clients. In addition, if requested we can provide the recovered data in a format compatible with disclosure requirements.
A safe route back from disaster to a verified, privileged return.
Simply contact us by phone/email regarding your situation, and we will assist you in determining the best course of action.
The unit will be either dropped off (if local) or posted to us via insured shipping method. Once received, we will perform a diagnostic test to determine which items are capable of being recovered.
Before commencing any chargeable work, you will receive a fixed written quote, along with an estimated time frame for completion of the project.
In-house recovery, verification and delivery of your recovered data back to you via new encrypted media or secure file download.
In addition to working with law firms, we also work with the Healthcare sector, Finance sector, University & research institutions and Business & enterprise clients.
Send us your device for a no-obligation free diagnostic and let us know what went wrong. One of our engineers will inspect it and confirm your exact quote in writing prior to doing any work.
To get started with recovering your data, first get your device to us. Wrap it securely, write your contact details on a slip of paper inside the package, include a brief description of what happened and post it to us. After running a complimentary diagnostic we will write to you confirming the exact price prior to starting work.
Do you want to post the device to us? We highly recommend using a trackable postal service with insurance. Would you prefer to deliver it yourself? That’s fine too. Our office hours for accepting deliveries are Monday to Friday, 9am to 5:30pm. Please make sure to wrap the device as described previously.
Need some additional information regarding our data recovery services? Fill out the form and provide further detail about your problem and one of our engineers will review it and offer you a personalised quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
The answers to the questions that are asked the most.
Yes. We sign non-disclosure agreements (NDAs) for all legal clients at no additional charge. All engineering services performed are done in house by our own engineers and we are registered with the Information Commissioner’s Office (ICO), compliant with General Data Protection Regulation (GDPR). None of your data will leave the United Kingdom during the course of service.
Yes. We will document every aspect of receiving, handling and returning your device(s). Additionally, we will image each drive read-only so as to preserve your original media, and if required, we can produce documentation detailing the entire process for both the court, opposing counsel or your client.
As stated previously, we operate using forensic standards; therefore, the original drive is not modified while imaging. Our process includes documentation and reporting such that the integrity of the evidence produced will withstand scrutiny. Ultimately, admissibility into evidence is decided upon by the courts; however, we carry out this type of recovery using procedures that stand up to scrutiny.
Often, yes; again, this will depend on the specifics of the unit itself and whether or not there were overwrites made to the data. Deleted email messages, documents and/or files may be able to be recovered and returned in a usable format for purposes of disclosure/e-discovery.
We operate Monday to Friday, 9am to 5:30pm and are not open 24/7. However, because many of our recoveries are urgent due to the time-sensitive nature of legal deadlines, priority will be given to such recoveries. In most cases, a recovery takes place within 3 to 4 working days, often faster; however, this can vary depending upon the complexity and urgency of each case.
The cost varies according to the type of device. For example, a single drive typically starts from £800 + VAT (for forensic work), whereas a RAID or NAS device generally starts from £1200 + VAT. General forensic work starts from £800 + VAT. A free diagnostic and written quote is always provided prior to commencement of any work and prior to any charges being incurred.
Yes. We offer legal data recovery services to solicitors and law firms in Bristol and throughout the United Kingdom. If it is preferable, clients may visit our office located in Bristol and deliver their device(s) personally during an agreed-upon appointment. Alternatively, device(s) can be sent to us fully insured from anywhere in the UK. Additionally, as part of our standard operating procedure, client data will not leave the UK at any point.
We provide a complimentary diagnostic assessment and a detailed written quotation (all provided under Non-Disclosure Agreement). All assessments and quotations are conducted internally with a documented chain of custody if required by the client.