Server failure, data drive crash (no back-up), missing a deadline: when you cannot afford to lose your data, we fast track. Same-day diagnostic where possible, and an immediate recovery plan, done by ourselves.
Our emergency work always goes first on our ‘bench’, and we provide you with regular updates throughout the process.
If you are losing income because of downtime, or if there is a critical time limit, then the task will receive priority treatment. This happens every week to many businesses who have urgent requirements.
Your server, RAID system or NAS has crashed and you cannot operate your business: no access to orders, accounts, client/patient records etc.
The only remaining copy of files you currently need exists on a hard disk which has crashed (e.g., a project / document due for submission / job that can’t be completed now).
Clicking, losing access due to disappearing or constantly crashing drives will increase the risk of losing data each hour a recoverable drive remains turned on.
The use of recovery software, re-seating your array, performing a partial rebuild of RAID, has caused you harm and now requires professional assistance for the loss prevention before more is lost.
Same care, where in most cases you only pay if we recover your data, just at the front of the queue.
Contact us during normal working hours; if that’s outside our normal working hours then please fill in the contact form on this site and we’ll let you know how best to deliver your device to us (and also what NOT to do).
Your device goes straight on to the bench where we determine which components have failed; identify which are recoverable; provide you with a quotation for costs and normally on the same day that it arrives.
Once you’ve agreed the fixed price quotation, we will give priority to recovering your data. In respect of critical RAID and server systems we can often complete the recovery within the time limits available.
You’ll be provided with realistic timelines prior to commencing the recovery. And throughout the recovery process you will receive regular updates enabling you to plan around the recovery with confidence.
The initial minutes are key. Follow these few basic procedures and your data will remain protected. Follow the few most common mistakes and your recoverable data may become irretrievable.
If one of your drives is either making ‘clicking’ or ‘grinding’ noises or is disappearing (vanishing), switch off the failing drive immediately. It is generally keeping a failing drive running that converts what could be recoverable into lost data.
If an array fails, record the order of bays before removing anything from the unit. Then keep all of the disks together. This will allow us to accurately recreate the correct order of disks when rebuilding.
Before doing anything else, tell us what happened. Saving your data could be achieved with a 2 minute message; and saving money too.
Office hours are Monday to Friday, 9am to 5:30pm. Outside these times you are not stuck; simply email us or utilise our contact form, and we will respond promptly with a recovery plan.
Simply email us at any time describing what has failed. We will respond promptly with your next steps & how to safely get your device to us for recovery.
Or complete the contact form provided on our website with a little information & we will come back to you quickly with a clear plan of action.
Regardless of the method used to reach us, you will receive a real answer from an experienced recovery engineer (not an automated queue) and your job scheduled as priority.
“Priority” does NOT equal “priority pricing”. All emergency recoveries are priced the exact same way as all others, with fixed, written, pre-agreed pricing prior to starting any billable work, and in most cases you only pay if we recover your data. With an emergency recovery, you are simply buying faster service (your job gets put in front of everyone else) and faster completion, typically within a tighter time frame. Also included, and free, is a diagnostic of the recoverable portion of your loss. Prior to any decision regarding the recovery, you will be able to determine how much of your data may be recovered and what the costs associated with recovering it will be. To view our full pricing structure and policy information, please go to our data recovery cost guide and pricing pages.
Send us your device for a no-obligation free diagnostic and let us know what went wrong. One of our engineers will inspect it and confirm your exact quote in writing prior to doing any work.
To get started with recovering your data, first get your device to us. Wrap it securely, write your contact details on a slip of paper inside the package, include a brief description of what happened and post it to us. After running a complimentary diagnostic we will write to you confirming the exact price prior to starting work.
Do you want to post the device to us? We highly recommend using a trackable postal service with insurance. Would you prefer to deliver it yourself? That’s fine too. Our office hours for accepting deliveries are Monday to Friday, 9am to 5:30pm. Please make sure to wrap the device as described previously.
Need some additional information regarding our data recovery services? Fill out the form and provide further detail about your problem and one of our engineers will review it and offer you a personalised quote.
We’ll be in touch shortly. For anything urgent, call 0117 332 1137.
Questions we receive most frequently when there is little time left.
We are available in the office Monday to Friday, 9am to 5:30pm. If you need assistance outside of our normal hours, you can fill out the contact form located on our website and we will respond promptly to develop a recovery strategy. Once we have received your device, it will be expedited immediately.
When dealing with business-critical emergencies we will place your job immediately ahead of every other job currently being worked and we will strive to perform the diagnostic on the device as soon as possible after receiving it (typically the same day it reaches us). At this point we will provide you with a detailed recovery plan along with estimated outcomes and timelines prior to performing any chargeable work.
Examples include: a downed server, RAID array or NAS system which is preventing your company from functioning; a single failed hard drive which contains your only copy of essential files; deadlines which cannot be missed due to lost access to critical files. In general, if having your equipment unavailable is resulting in financial losses for your company, it would qualify for priority handling.
Our pricing for an emergency recovery will be higher than our standard rates, with fixed, written pricing based upon the agreement reached prior to commencing any billable work. As with all other recoveries, in most cases you only pay if we recover your data.
Shut down the rebuild process & shut down the system. The number one reason for losing data permanently is a bad rebuild. Take out the disks, mark them with what bay they belong in, and send them to us. Please contact us so that we can help you through this.
Contact our office during business hours or fill out the online contact form at any time. We will expedite the recovery of your files and provide you with a detailed plan as soon as possible.